COVID-19 Protocols and Changes – Information for our patients
We are resuming all routine and medical eye services and elective surgeries. However, we know that the threat of COVID-19 remains in the community and we want you to know that your safety is our top priority. Due to the COVID-19 pandemic, we implemented changes to our protocol to protect our patients and our team. We based these changes on recommendations from the Centers for Disease Control (CDC), American Academy of Ophthalmology, and the American College of Surgeons. To allow for proper social distancing, we reduced the number of patients we are seeing. We apologize for any inconvenience this causes. Our call center and office hours are 8am – 5pm Monday through Friday. We will continue to have on-call doctor coverage 24 hours a day for emergencies. Please call our office to schedule your eye exam.
We have resumed scheduling some non-urgent surgical procedures and are doing our best to accommodate all cancelled and upcoming cases. However, limited spots are available because of new COVID-19 protocols. This means that our surgical coordinators may call to reschedule your surgery to a later date or arrival time. We can still accommodate any urgent surgical needs.
Please call your pharmacy if you need medication refills. Your pharmacy will contact us to allow refills.
If you are receiving intravitreal therapy, or eye injections, for an eye condition such as macular degeneration or diabetes, we consider your visit necessary and encourage you to keep your appointment. Failure to receive treatment may cause vision loss. We are taking additional precautions to ensure your safety during your visit. We outline these protocols below.
You can find further information about the necessity of your eye injections during the pandemic ct the American Academy of Ophthalmology: https://www.aao.org/eye-health/tips-prevention/coronavirus-macular-degeneration-avastin-injection
If you are experiencing an eye emergency, please call 414-271-2020 and one of our staff members will assist you. We are offering telehealth visits for some urgent issues, while other urgent problems may require an in-office visit. Further information on our telehealth services is provided below.
Our optical departments are open by appointment only. For people who have existing glasses orders, we will notify you when your order is available and pickup is by appointment only or curbside pickup.
We are still filling contact lens orders. All contact lens orders will ship directly to patients and will not be available for pick up in the office. Please click here to start your order. Most orders will be eligible for free shipping while current stay home restrictions are in place. If you are using your vision insurance benefits for your order, please call 414-271-2020. Be prepared to give our staff your vision insurance and payment information for any remaining balance. Orders may also take longer than normal to process. Thank you for your cooperation and understanding.
Hours of Operation
We are open Monday – Friday from 8am – 5pm. All visits are by appointment only. Please call to make an appointment before coming to any of our locations. We apologize for any inconvenience this causes. Our call center will also be open Monday – Friday, and we will continue to have on-call doctor coverage 24 hours a day for emergencies.
The following protocols are in effect at our offices for all patient appointments
- All patients and staff members are screened for fever, respiratory symptoms, recent travel or COVID-19 exposure upon arrival
- We are limiting guests in our facilities and practicing social distancing. Unless medically necessary, we ask that your guest waits in the car.
- All providers and staff will wear masks and practicing vigorous hand hygiene throughout your visit.
- Due to shortages of masks we, are unable to provide asymptomatic patients with a mask.
- Please wear a mask or face covering during your visit. The CDC website provides guidance regarding the use of cloth face coverings below:
- Dr. Mackenzie Sward demonstrates how to properly wear and remove face coverings and gloves:
- We minimized use of waiting rooms and limit your time and exposure in the office to one or two exam rooms.
- All rooms and equipment are sterilized above and beyond our normal procedures between every patient
- We apologize for any inconvenience, but we are unable to provide care for patients who are exhibiting symptoms of COVID-19 infection. In the event of a true eye emergency, we will direct you to an emergency facility equipped to provide treatment for those infected with COVID-19.
- Patient paperwork is available on our website. We encourage you to fill out paperwork before your visit. If you’re unable to do so we ask you bring your own pen to your visit.
Thank you for your cooperation and understanding during this time. We will all get through this by working together. Stay safe & healthy, Milwaukee!
For a reliable source of the most up to date information on COVID-19 please visit the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Telemedicine Visits are Now Available at Milwaukee Eye Care
Great news! You can now schedule an exam with your doctor at Milwaukee Eye Care using our new telemedicine program. Through telemedicine, you may visit with your doctor through live audio-visual communication in the safety of your own home.
How is the visit conducted?
Connecting with your doctor can be as easy as clicking a link from a text or email. Please note, you will need a high-speed internet connection and functioning audio-video capabilities using your smartphone, tablet, or computer. We recommend finding a quiet place to conduct the visit. If you do not have these capabilities, there may still be an option to address your concern via telephone or email.
What kind of visits can be performed over telehealth?
Telehealth is a great option for treating some following eye issues: pink eye, allergies, styes, dry eye, or other eyelid issues. Unfortunately, not all eye issues are addressable over the phone or video conference. Your doctor will provide further guidance regarding your specific concern.
Does my insurance cover telehealth visits?
Due to the public health emergency, Medicare and most commercial insurances cover these visits just like they would for a normal clinic visit to ensure patient’s access to the care they need. Commercial insurance coverage may vary. Direct all questions about coverage to your insurance provider.
How do I schedule a telehealth visit?
You can schedule a telehealth visit by calling 414-271-2020 and speaking to one of our staff members about your concern. Please indicate you are interested in a telehealth visit.
You may also submit a request for a telehealth visit by clicking here. Please allow up to 24 hours for someone to respond to your request.
We appreciate your patience and understanding as we navigate this new telehealth platform together. We are striving to continue serving your eye health needs and we thank you for your continued trust in Milwaukee Eye Care.